Deutsch (Deutschland)Preferred service according to service agreements
If battery and charging processes are critical to your operation, reliable support at the right moment counts. With preferential service by service agreement, you receive predictable support, defined procedures and prioritized support – tailored to your batteries, chargers, systems and operational requirements.
- preferred processing according to agreed service scope
- planned support for batteries, chargers and charging infrastructure
- clear procedures for maintenance, testing, replacement and service operations
Typical cases of use
Preferred service by service agreement is particularly interesting for:
Preferred service by service agreement is particularly interesting for:
- high-utilization forklift fleets
- operated in multi-shift or continuous operation
- critical charging areas and battery systems
- sites requiring regular maintenance, testing or replacement
Overview of services
Our service agreements create clear responsibilities and predictable processes. You will work with us to determine which services, response channels and levels of care are appropriate for your business.
Prioritized service editing
Requests and service cases will be prioritized and processed within the agreed terms of service.
Regular maintenance & testing
Maintenance, visual inspections, battery checks or charger checks can be scheduled at fixed intervals.
Exchange & replacement organization
In case of failures or performance problems, we will assist in organizing suitable replacement batteries, chargers or components.
Personal contact person
You will be given a clear contact person for technical questions, service operations, offers and follow-up measures.
Documentation & evidence
Upon request, you will receive audit logs, maintenance reports, service overviews and recommendations for your internal documentation.
Adaptation to your operation
Service scope, intervals and priorities can be tailored to fleet size, deployment times, locations and technical requirements.
Service models at a glance
Depending on the size of the company, criticality and desired level of care, different service agreements are available – from basic service to comprehensive care.
Basic service
For operations with occasional service needs and clear technical support.
- defined contact person
- advice and support in service cases
- optionally scheduled maintenance or inspection appointments
- documentation as required
Comfort service
For operations with regular use, multiple batteries or chargers and predictable maintenance needs.
- preferential processing of service requests
- recurrent maintenance and inspection appointments
- audit reports and recommendations for action
- assistance in case of replacement and replacement needs
Premium service
For fleets, multi-shift operation and critical applications with high availability.
- prioritized support by service agreement
- regular testing of batteries, chargers and charging areas
- defined escalation and reconciliation paths
- optional pool, replacement or replacement solutions by appointment
How a service agreement works
To make the service fit your operations, we coordinate scope, intervals and procedures with you.
1. Clarify needs and areas of application
They tell us battery types, chargers, locations, fleet size, deployment times and desired services.2. Establish the scope of services
We coordinate maintenance intervals, audit services, contact persons, documentation and possible priorities with you.3. Agreement & start
After coordinating the service agreement, services are planned and the first appointments or procedures are prepared.4. Ongoing care & adaptation
During the term, we provide support in service cases, review agreed services and adjust the scope as needs change.Your advantages
Preferred service by service agreement ensures predictable support, clear processes and greater safety in daily battery operation.
Increased availability
Regular support and quick coordination help reduce outages and keep operations stable.
Scheduled service costs
Agreed services, intervals and processes make service needs more calculable.
Less organizational effort
Appointments, audits, documentation and follow-up can be planned and supervised in a structured manner.
Clear responsibilities
Direct contacts and defined procedures facilitate communication in the event of a service.
Would you like to arrange preferred service?
Whether it's a single facility, a complete forklift fleet, or multiple loading areas, we'll create a service agreement that fits your operations, deployment profile, and requirements.
Telephone: 04403/60202-0
Email: info@batterie-siems.de
Tip: Please tell us battery types, chargers, locations, fleet size, operating times and desired services – this way we can prepare a suitable service agreement for you.
Telephone: 04403/60202-0
Email: info@batterie-siems.de
Tip: Please tell us battery types, chargers, locations, fleet size, operating times and desired services – this way we can prepare a suitable service agreement for you.
Preferred service according to service agreements
If battery and charging processes are critical to your operation, reliable support at the right moment counts. With preferential service by service agreement, you receive predictable support, defined procedures and prioritized support – tailored to your batteries, chargers, systems and operational requirements.
- preferred processing according to agreed service scope
- planned support for batteries, chargers and charging infrastructure
- clear procedures for maintenance, testing, replacement and service operations
Typical cases of use
Preferred service by service agreement is particularly interesting for:
Preferred service by service agreement is particularly interesting for:
- high-utilization forklift fleets
- operated in multi-shift or continuous operation
- critical charging areas and battery systems
- sites requiring regular maintenance, testing or replacement
Overview of services
Our service agreements create clear responsibilities and predictable processes. You will work with us to determine which services, response channels and levels of care are appropriate for your business.
Prioritized service editing
Requests and service cases will be prioritized and processed within the agreed terms of service.
Regular maintenance & testing
Maintenance, visual inspections, battery checks or charger checks can be scheduled at fixed intervals.
Exchange & replacement organization
In case of failures or performance problems, we will assist in organizing suitable replacement batteries, chargers or components.
Personal contact person
You will be given a clear contact person for technical questions, service operations, offers and follow-up measures.
Documentation & evidence
Upon request, you will receive audit logs, maintenance reports, service overviews and recommendations for your internal documentation.
Adaptation to your operation
Service scope, intervals and priorities can be tailored to fleet size, deployment times, locations and technical requirements.
Service models at a glance
Depending on the size of the company, criticality and desired level of care, different service agreements are available – from basic service to comprehensive care.
Basic service
For operations with occasional service needs and clear technical support.
- defined contact person
- advice and support in service cases
- optionally scheduled maintenance or inspection appointments
- documentation as required
Comfort service
For operations with regular use, multiple batteries or chargers and predictable maintenance needs.
- preferential processing of service requests
- recurrent maintenance and inspection appointments
- audit reports and recommendations for action
- assistance in case of replacement and replacement needs
Premium service
For fleets, multi-shift operation and critical applications with high availability.
- prioritized support by service agreement
- regular testing of batteries, chargers and charging areas
- defined escalation and reconciliation paths
- optional pool, replacement or replacement solutions by appointment
How a service agreement works
To make the service fit your operations, we coordinate scope, intervals and procedures with you.
1. Clarify needs and areas of application
They tell us battery types, chargers, locations, fleet size, deployment times and desired services.2. Establish the scope of services
We coordinate maintenance intervals, audit services, contact persons, documentation and possible priorities with you.3. Agreement & start
After coordinating the service agreement, services are planned and the first appointments or procedures are prepared.4. Ongoing care & adaptation
During the term, we provide support in service cases, review agreed services and adjust the scope as needs change.Your advantages
Preferred service by service agreement ensures predictable support, clear processes and greater safety in daily battery operation.
Increased availability
Regular support and quick coordination help reduce outages and keep operations stable.
Scheduled service costs
Agreed services, intervals and processes make service needs more calculable.
Less organizational effort
Appointments, audits, documentation and follow-up can be planned and supervised in a structured manner.
Clear responsibilities
Direct contacts and defined procedures facilitate communication in the event of a service.
Would you like to arrange preferred service?
Whether it's a single facility, a complete forklift fleet, or multiple loading areas, we'll create a service agreement that fits your operations, deployment profile, and requirements.
Telephone: 04403/60202-0
Email: info@batterie-siems.de
Tip: Please tell us battery types, chargers, locations, fleet size, operating times and desired services – this way we can prepare a suitable service agreement for you.
Telephone: 04403/60202-0
Email: info@batterie-siems.de
Tip: Please tell us battery types, chargers, locations, fleet size, operating times and desired services – this way we can prepare a suitable service agreement for you.